A note on our recent downtime

At some point during the last week, it appears that our website was compromised. A fraudulent website imitating the Wells Fargo online banking service was uploaded to our root directory, and our web hosts suspended our services as a result of this. We only discovered this last night at around 10 PM (GMT), as we rarely have to view our site’s files, since the site is mainly run through the WordPress back-end. We and our hosts were hard at work trying to figure out what happened, but so far, no leads have been found. We are actively investigating this in coalition with our hosts, and will update you as soon as we find out more.

We sincerely apologise to anyone who may have been a victim of the phishing site. All of our passwords have been changed, and our site appears to be secure. We are possibly going to implement a system which informs us if our site is compromised in the future, but this task may not be possible for us to perform.

Our site was put back online approximately 8 hours ago. We have performed tests on it to ensure it was functioning correctly, and everything appears to be working as it should. However, if you find any problems, please do not hesitate to inform us by emailing kraniem@kraniem.co.uk.

Once again, we offer our deepest apologies to anyone affected by the phishing site.

- Samuel Cordner-Matthews, CEO of Kraniem Software

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